Refunds and Returns Policy
Effective Date: November 7, 2023
Welcome to DutchPens.com, operated by DutchPens (referred to as “we,” “us,” or “our”). We are dedicated to providing you with high-quality physical products, and we understand that sometimes circumstances may require returns or refunds. We’ve created this policy to make the process as straightforward and fair as possible for both you and us.
1. Returns Process
If you are not completely satisfied with your purchase, you have the right to return it within 30 days of the date of delivery. To initiate a return, please follow these steps:
Contact Us: Reach out to our customer support team at email@example.com within the 30-day window. Provide your order number, a brief explanation of the reason for the return, and any relevant details.
Confirmation: Once we receive your request, we will review it and confirm your eligibility for a return. We will provide instructions on how to proceed.
Packaging: Ensure the product is in its original packaging and in the same condition as when you received it.
Shipping: You are responsible for the cost of return shipping unless the return is due to our error. We recommend using a trackable shipping method to ensure safe delivery.
Refund or Replacement: Upon receiving your returned product and inspecting it, we will issue a refund or, if you prefer, send you a replacement product. Refunds will be processed to the original payment method within 10 business days.
2. Conditions for Returns
To be eligible for a return, the product must meet the following conditions:
- The product must be in its original, undamaged (and un-opened) packaging.
- The product must be unused and in the same condition as when received.
- Any accessories, manuals, and promotional materials must be included.
3. Non-Returnable Items
Certain items are non-returnable, including personalized or custom-made products. We will clearly indicate if an item is non-returnable in the product description.
Refunds will be issued to the original payment method and may take up to 10 business days to process. Shipping and handling fees are non-refundable unless the return is due to our error.
5. Contact Us
If you have any questions or need assistance with the returns process, please contact our customer support team at:
- Email: firstname.lastname@example.org
- Address: Warandelaan 52, 5707CV Helmond, Netherlands
We are here to assist you with any inquiries or concerns you may have.
Please note that this policy is subject to change, and any updates will be posted on DutchPens.com. Your continued use of our website constitutes your acceptance of the most recent version of this Refunds and Returns Policy.
Thank you for choosing DutchPens. We value your satisfaction and aim to make your shopping experience as smooth and enjoyable as possible.